Clarity

Refund policy

Cancellation and refund policy

Clarity-OO Ltd — Cancellation and refund policy — version 2026-10-07.2

This policy is part of our Terms of service. Clarity is for business use only.

1. Try it first, free

Every Clarity product has a 7-day free trial, with no card needed. Please use it to make sure the product suits your business before you pay.

2. Cancelling

  • Cancel any subscription at any time from your Account's billing page. There is no notice period and no cancellation fee.
  • It stays fully usable until the end of the period you have paid for, and you will not be charged for it again.
  • Afterwards, the product is read-only for 90 days: open, view, print and export everything. Then it is deleted (terms, section 8).

3. Monthly plans

We do not refund part months. When you cancel, you keep full use until the end of the month you have paid for.

4. Annual plans

  • The first year of a plan: a full refund if you ask within 14 days of its first annual payment. The subscription then ends straight away, and the product becomes read-only for 90 days as in section 2.
  • After those 14 days, and for renewals, we do not refund the rest of the year. You keep full use until it ends.

5. Fewer licences

Reducing the number of licences gives a credit against your next invoices, not a cash refund. Unused credit lapses when you cancel, unless it came from our mistake (section 7).

6. If we fall short

This policy does not limit your rights if we break our agreement. If a product does not work as our terms and its description say, and we have not put it right within a reasonable time of you telling us, we will, at our option:

  • fix it, or
  • refund the fees for the affected period, or, if the problem is serious and continuing,
  • let you end that subscription with a pro-rata refund of the unused prepaid period.

The same applies if we make a change you may reject under terms section 12 or 16.

7. Our mistakes

If we charge you wrongly, for example twice, or after you cancelled, we refund it in full.

8. How to ask, and when you are paid

  • Email support@clarity-oo.com from an address on your account, saying which product and payment.
  • Refunds go back the way you paid: to your card, or to your bank account for an invoice paid by bank transfer.
  • We make every refund we agree within 14 days of agreeing it. Your bank's own processing time may add a few days.

Clarity-OO Ltd, company number 17484245, registered in England and Wales. 2b Henry Street, Blackburn, BB1 4JJ, United Kingdom.