Terms

Terms of service

Clarity-OO Ltd — Terms of service — version 2026-10-07.2

These terms are the agreement between Clarity-OO Ltd ("Clarity", "we", "us") and the business that uses a Clarity account ("you"). They cover the Clarity account and every Clarity product you use through it, such as Clarity Markup and Clarity Planner. Schedule 1 (Data processing) forms part of them.

Clarity-OO Ltd is registered in England and Wales, company number 17484245. Registered office: 2b Henry Street, Blackburn, BB1 4JJ, United Kingdom. Contact: support@clarity-oo.com.

1. Business use only

• Clarity is provided only for use in a trade, business, craft or profession. It is not offered to consumers. By creating an account or subscribing, you confirm that you are using Clarity for business.
• If you sign up as an individual (for example, a sole trader or a freelancer), you are acting in the course of your business.
• If you accept these terms for a company or other organisation, you confirm you have authority to do so, and "you" means that organisation.

2. Words used in these terms

• Account: your Clarity account at account.clarity-oo.com.
• Product: a Clarity product you use through your account.
• Subscription: your paid right to use one Product, monthly or annually.
• Licence: your right to use a Product for one counted person or site. Section 4 sets out what is counted for each Product.
• Your Data: everything you or your users put into a Product or the Account, including personal data, drawings, plans and commercial information.
• Hosted data: Your Data that we store on our servers.
• Local files: anything a Product saves on your own devices or in your browser's storage. We cannot reach those, and they stay under your control.

3. Your account

• Keep passwords and two-step sign-in devices safe. You are responsible for what is done under your account, and you must tell us straight away if you think someone else has got into it.
• Two-step sign-in is required for everyone.
• The person who opens a company account is its owner. The owner and any admins act for you: they can add people, give out Licences and manage Subscriptions and billing.
• Keep your details accurate, especially email addresses. They are how we reach you about your account, payments and changes.

4. Free trial, contract and licences

• Free trial. Each Product can be tried free for 7 days, with no card needed. When the trial ends without a Subscription, the Product becomes read-only (section 8).
• When the paid contract starts. A Subscription is made when you choose Subscribe and complete payment by card, or when you choose Pay by invoice and confirm. If you subscribe during a trial, the paid period starts when the trial ends, and you are not charged before then.
• We email a confirmation of every Subscription. It states the Product, the number of Licences, the price, when it renews, how to cancel, and which version of these terms applies. Keep it.
• Licence grant. For each Subscription, we give you a non-exclusive, non-transferable right, for its term, to let the number of people (or sites) you have paid for use that Product for your own business purposes.
• What a Licence counts:
  • Clarity Markup: one named person.
  • Clarity Planner: one named person who edits programmes. People who only view are free.
  • Clarity PC, Clarity Construction, Clarity Site Manager, Sign-in Only and Snagging Only (when sold through the account): each live site is one Licence. A live site is a site you have bought, which is open in the Product: not archived or closed. Whether or not work has started on it, if it is open in the Product, it is a live site.
  • Clarity Resource: one price for your business, by the band of people on the plan (the people being scheduled): up to 10, up to 30 or up to 75 people. Above 75, by quote. Any number of your people may use it to plan. If the people on the plan grow beyond your band, you agree to move to the band that covers them. Resource and your Account will prompt you, and the change is charged pro rata.
  • Site operatives, subcontractors and other people you give a personal link to are never counted.
• Licences are for the person (or site) they are given to. One person's Licence may be moved to someone else when the first person no longer needs it, but it may not be shared.
• Ownership. We, or our licensors, own the Products, their software and everything we provide, and all intellectual property in them. You own Your Data. If you send us suggestions, we may use them freely.

5. Prices and VAT

• The prices are on your Account's billing page and our website.
• Clarity-OO Ltd is not currently registered for VAT, so no VAT is charged and the price shown is the total you pay. When we register, we will give you at least 30 days' notice before VAT is added at the applicable rate.
• We may change prices. We will give you at least 30 days' notice by email. A new price applies from your first renewal after the notice ends, and you can cancel before then.

6. Paying

• Payments are processed by Stripe. Clarity-OO Ltd is the seller. Stripe emails your receipts and notices about failed payments, renewals, trials ending and expiring cards.
• Individuals pay by card. Companies may pay by card, or by invoice.
• An invoice is payable within 14 days, by card or UK bank transfer on Stripe's secure invoice page. We send reminders 2 days before it is due, on the due date, and 7 days after.
• Subscriptions renew automatically at the end of each month or year until cancelled.
• A Licence is paid for before it can be given out. Adding Licences is charged pro rata straight away: to your card, or by an invoice emailed at once if you pay by invoice. If fewer Licences are paid for than are given out, the ones given out most recently stop working until more are added or some are taken back. Nothing is deleted. Removing Licences gives a credit against your next invoices. Credits are not paid out as cash. Any unused credit lapses when you cancel, unless it comes from our mistake (section 7 of the refund policy).

7. If a payment fails, or an invoice is overdue

• For a card payment, Stripe retries over about two weeks and emails you each time.
• An invoice is overdue once its 14 days have passed.
• You keep full use for 7 days after a payment fails or an invoice becomes overdue. After that, only the Product concerned becomes read-only: you can open, view, print and export it, but not change it. Your other Products are not affected.
• Paying what is owed restores full use straight away.
• If a payment is still outstanding 60 days after it was first due, the Subscription ends, and section 8 applies (90 days to export, then deletion). We will email you at least 14 days before that happens.
• We never suspend an account, or delete anything, for non-payment except as this section says.
• Late payment interest. We reserve our right to statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

8. Cancelling, ending, and Your Data at the end

• You can cancel any Subscription at any time from your Account's billing page. It stays fully usable until the end of the period you have paid for.
• When a Subscription ends (including under section 7), that Product's Hosted data stays read-only and exportable for 90 days. After that, we delete it.
• When a free trial ends without a Subscription, that Product's Hosted data stays read-only and exportable for 30 days. After that, we delete it. At your choice, we will instead delete it sooner, on written request.
• Backup copies on our servers are deleted within a further 8 weeks. A daily copy is also kept in our Microsoft 365 storage, where a deleted file stays recoverable for up to 93 days more, so every copy is gone within about 5 months.
• Billing records are kept for 6 years, as the law requires.
• We do not hold your Local files, so we cannot export or delete them. They remain yours.

9. Confidentiality and Your Data

• We treat Your Data, and anything you tell us about your business, as confidential. We use it only to provide and support the Products, and disclose it only to our staff and suppliers who need it for that purpose (and who are bound to confidentiality), or where the law requires.
• Where Your Data includes personal data, we process it for you as your processor, under Schedule 1. Our privacy notice explains the personal data we hold for our own purposes.
• You can export Your Data from each Product at any time, including while it is read-only.

10. Using Clarity properly

You must not:

• break the law with Clarity, or use it to store or send anything unlawful or harmful;
• try to get into accounts, data or systems that are not yours;
• test, probe or overload our systems without our written permission;
• copy, resell, sub-license or reverse-engineer the Products (except where the law allows), or use them to build a competing product;
• share a Licence, or use bots or scripts to sign up for or use the Products.

11. Suspension

• We may suspend an account, or a user, that breaks section 10 or puts other customers or our systems at risk.
• We will tell you why, and restore access once the problem is dealt with, unless the breach is serious or repeated.
• We never suspend for non-payment. Non-payment is dealt with only by section 7.

12. Availability and changes to the Products

• We provide the Products with reasonable skill and care, and as described in their descriptions on our website and in the Products.
• We work to keep Clarity available and secure, and to fix faults promptly. We do not promise it will be uninterrupted or error-free.
• We do not guarantee that any notification, alert, email or message sent through Clarity (including evacuation alerts) will be delivered, or delivered on time. Delivery depends on networks, devices and services outside our control.
• If a Product does not work as described and we fail to put it right within a reasonable time of you telling us, you are entitled to the remedies in the refund policy, section 6.
• We improve the Products over time. During a period you have already paid for, we will not make a change that materially reduces a Product's core functions to your disadvantage, unless the law, security or a supplier we depend on requires it. If we have to, we will tell you, and you may end that Subscription and receive a pro-rata refund of the unused prepaid period.

13. Your professional judgement

• Clarity helps you plan, record and share information. It does not replace your own professional judgement or your legal duties, including those under the Construction (Design and Management) Regulations 2015 and health and safety law. Check what matters before you rely on it.
• Products that support safety processes (for example site inductions, permits to work, sign-in registers and evacuation alerts) support your own procedures. They do not replace them. You remain responsible for your site's arrangements. In particular, you must keep independent means of raising the alarm and of accounting for everyone on site, which do not depend on Clarity, on a phone or on a network.
• This section does not reduce our responsibility for our own failure to provide the Products as these terms describe.

14. Our responsibility to you, and yours to us

• Each of us is responsible for losses the other suffers that are a foreseeable result of breaking these terms, subject to section 15.
• You are responsible for Your Data and for having the right to put it into Clarity.

15. Limits on liability

• Nothing in these terms limits or excludes liability for:
  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • anything else the law does not allow to be limited.
• Neither of us is liable for:
  • loss of profit, revenue, business, contracts, anticipated savings or goodwill;
  • indirect or consequential loss.
• Data. We keep backups as described in our privacy notice. If Hosted data is lost or corrupted through our fault, our first obligation is to restore it from our latest backup at our own cost. Any further loss you can recover is subject to the cap below.
• The cap. Our total liability to you for all loss of any kind, including pure economic loss, arising from or connected with these terms in any 12-month period (whether in contract, negligence or otherwise, and including breaches of section 9 and Schedule 1) is limited to the greater of:
  • the fees paid and payable by you for all Clarity Products in the 12 months before the event giving rise to the claim; and
  • £100,000.
• The cap applies during a free trial too, so liability is never nil.
• We give no indemnities, and no warranties or guarantees beyond those these terms state.

16. Changes to these terms

• We may update these terms. For a change that affects you materially, we will email you at least 30 days before it takes effect.
• If the change is to your disadvantage during a period you have already paid for, you may, before it takes effect, end the affected Subscriptions. We will then refund the unused prepaid period pro rata.
• Changes that do not disadvantage you (for example, clarifications or terms for a new Product) apply when we publish them.
• The version that applies to a Subscription is stated in its confirmation email (section 4).

17. Ending the agreement

• You can close your account at any time by cancelling your Subscriptions and asking us.
• We may end the agreement for a serious or repeated breach of section 10, with notice where we can give it.
• Sections 8, 9, 15 and Schedule 1 continue after the agreement ends, for as long as they are needed.

18. General

• Whole agreement. These terms, Schedule 1, the refund policy and your Subscription confirmations are the whole agreement between us about Clarity.
• Transfer. We may transfer this agreement to another company that takes over Clarity, and will tell you if we do. You may transfer it only with our written consent.
• Events beyond control. Neither of us is responsible for delay or failure caused by events beyond its reasonable control.
• Notices. Notices are given by email: to support@clarity-oo.com, and to your Account owner's email address.
• If part is unenforceable, the rest still applies.
• Third parties. Nobody else has rights under these terms.

19. Law

These terms, and any dispute about them, are governed by the law of England and Wales. Its courts have exclusive jurisdiction.

20. Contact

Clarity-OO Ltd, 2b Henry Street, Blackburn, BB1 4JJ, United Kingdom. Email support@clarity-oo.com.

Schedule 1 (Data processing) follows below and forms part of these terms.

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Schedule 1: Data processing

1. Roles

When we process personal data within Your Data to provide the Products:

• you are the controller and we (Clarity-OO Ltd) are your processor;
• the UK GDPR and the Data Protection Act 2018 apply.

The personal data we hold for our own purposes is covered by our privacy notice instead: for example, your users' account details, billing and security logs. For that data, we are the controller.

2. Details of the processing

3. Your responsibilities

You:

• have a lawful basis for the personal data you put in;
• tell the people concerned what they need to know;
• give us only lawful instructions.

These terms, and how you configure and use the Products, are your documented instructions to us.

4. Our obligations

We will:

1. Instructions. Process the personal data only on your documented instructions, including for transfers outside the UK, unless the law requires otherwise. If it does, we will tell you first, unless the law forbids that. We will tell you straight away if we think an instruction infringes data protection law.
2. Confidentiality. Make sure everyone authorised to process it is bound by confidentiality.
3. Security. Take the measures in Annex A, and keep them appropriate to the risk (UK GDPR Article 32).
4. Sub-processors. Use only the sub-processors in Annex B, which you authorise generally by accepting these terms.
   • We will give you at least 30 days' notice by email before adding or replacing one.
   • If you object on reasonable data protection grounds and we cannot address your objection, you may end the affected Subscriptions and receive a pro-rata refund of the unused prepaid period.
   • Each sub-processor is bound by a written contract with data protection obligations equivalent to these.
   • We remain fully responsible to you for its performance.
5. People's rights. Help you, by appropriate technical and organisational measures, to answer requests from people exercising their data protection rights. If a request reaches us directly, we will pass it to you promptly and will not answer it ourselves unless you ask us to.
6. Assistance. Help you meet your obligations on security, breach notification, data protection impact assessments and prior consultation with the Information Commissioner, taking into account the nature of the processing and the information available to us.
7. Breaches. Notify you without undue delay, and in any event within 48 hours, after becoming aware of a personal data breach affecting your personal data. We will give you the information you need to meet your own obligations, and update it as we learn more.
8. At the end. When the processing ends, at your choice, either:
   • return the personal data to you, through the Products' export tools or in a common electronic format; or
   • delete it.

If you make no choice, it is deleted after the 90 days in terms section 8. We will delete existing copies unless the law requires us to keep them. Backup copies on our servers are deleted within a further 8 weeks, and every copy within about 5 months (Annex A).

9. Information and audits.
   • We will make available all the information needed to show that we meet this Schedule.
   • We will allow for, and contribute to, audits and inspections by you or an auditor you appoint, who is bound by confidentiality, on at least 30 days' notice.
   • Audits are limited to once a year, unless a breach has occurred or a regulator requires one.
   • Each party bears its own costs.
10. International transfers. Transfer personal data outside the UK only where UK data protection law allows: under UK adequacy regulations, or with appropriate safeguards such as the UK International Data Transfer Agreement or Addendum. You can ask us for details of the safeguards.

Annex A: Security measures

• All traffic is encrypted in transit (HTTPS/TLS).
• Two-step sign-in is required for every account.
• Passwords are stored only as salted, slow one-way hashes (PBKDF2), and recovery codes only as hashes.
• Sign-in attempts are rate-limited, and accounts are locked after repeated failures. Automated sign-ups are refused.
• Strict browser security headers, including a Content Security Policy that allows only our own scripts.
• Servers are in the United Kingdom (Heart Internet, Leeds). They are kept updated, with administrative access by SSH key only (password login disabled), behind a firewall that allows only web and SSH traffic. Repeated failed logins are blocked automatically. Checked on both servers on 2026-10-06.
• Backups:
  • nightly, with 14 daily and 8 weekly copies kept;
  • each server mirrors its backups to the other;
  • restores are tested weekly.
• A daily copy of the databases is also kept on a company computer in the UK, on a drive with its own hardware encryption, unlocked by a password. That copy is pruned to the same 8 weeks. It is synced to our Microsoft 365 storage (SharePoint), where a deleted file stays recoverable for up to 93 days.
• Access to Your Data is limited to Clarity-OO Ltd's administrator, for support and operations.
• Everything we do to an account through our support tools is logged.

Annex B: Sub-processors

No AI service processes Your Data in the Products sold through the account today.